🔒 Privacy Policy – Happi.lk

Privacy Policy – Happi.lk

Effective Date: 15.05.2025

At Happi.lk, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. By interacting with Happi.lk, you agree to the terms outlined below.

1. Information We Collect

We collect personal information necessary to process your orders and enhance your shopping experience, including:

  • Full name

  • Shipping and billing address

  • Contact number

  • Email address

  • Order details and transaction history

  • Payment method information (excluding credit card numbers — handled securely by payment gateway providers)

  • IP address and browser/device information (for analytics and security)

2. How We Use Your Information

Your information is used solely for purposes related to your interaction with Happi.lk, including:

  • Processing and delivering your orders

  • Sending order confirmations, delivery updates, and customer support communications

  • Handling returns, refunds, or cancellations

  • Improving website performance and user experience

  • Preventing fraud and enhancing platform security

  • Marketing communications (if you have opted in)

3. Data Protection & Security

We implement appropriate technical and organizational measures to protect your data:

  • All customer information is stored on secure servers with restricted access

  • We use SSL encryption for secure data transmission

  • Access to personal data is limited to authorized personnel only

  • Regular security audits and data backups are maintained

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following cases:

  • With trusted third-party logistics partners for order fulfillment

  • With payment gateways for secure transaction processing

  • If required by law or court order, or to enforce our Terms & Conditions

All third-party service providers are obligated to maintain the confidentiality and security of your data.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance your browsing experience

  • Understand user behavior and preferences

  • Monitor website performance and resolve technical issues

You can choose to disable cookies in your browser settings, but some features of our site may not function properly as a result.

6. Your Rights

As a user, you have the right to:

  • Access your personal data

  • Request corrections or updates to your information

  • Request deletion of your account and data

  • Withdraw consent for marketing communications at any time

To exercise these rights, contact us via the information below.

7. Children's Privacy

Happi.lk is intended for users aged 18 and above. We do not knowingly collect personal data from children. If we become aware of such data being collected, we will promptly delete it.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated "Effective Date." Continued use of the site signifies acceptance of any changes.

9. Contact Us

For any questions regarding this Privacy Policy or to make a data request, please contact:

📧 Email: dhashadhashu@gmail.com
📍 Address: 83, National Housing Scheme, 1st Lane, Crocktain Mawatha, Wattala, Sri Lanka
📞 Phone / WhatsApp: +94 720 355 849